Client Appreciation
We thought we would allow our clients to 'toot' our horn for us. We encourage you to drop us a line to tell us of your experience with travel plans arranged by a staff member from Edgewood Travel.
Thank you for emailing your reviews at journeys@edgewoodtravel.com or filling out the form provided.
Read our client's reviews below:
Rating Date 7/13/17 |
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Rating Date 4/15/17
Very satisfied*****
Thanks Valerie! Meredith is the best!!! We look forward to working with her again next year.
Daphnee - Savannah Book Festival
Rating Date 1/31/17
Very satisfied*****
Meredith has been wonderful to work with! She always responds promptly and offers lots of travel options. I can’t imagine planning a trip on my own again now that I know how much easier it is to work with her. I’m very excited about my Alaska trip and have a few other trips coming up as well, all that Meredith has helped with.
Tracy
Rating Date 1/11/17
Very satisfied*****
Wendy was really terrific. We are a large family group and she has been enormously helpful in planning this trip.
Linda
Rating Date 10/12/16
Very satisfied*****
Valerie,
You are the best...EVER! Thank you for everything that you do for us, and have done for us, over the last 20+ years. We would be lost, literally, without you.
Keith and Debbi
Rating Date 8/29/16
Very satisfied*****
Review
We have been clients of Valerie/Edgewood Travel since we went to New Zealand in 2001. In June, 2016, along with 3 other couples, and Edgewood's expert instructions and guidance, we took a cruise on Avalon."Illumination" from Budapest to Prague, and then by train on the 4 days in Berlin. Apart from the disaster American Air laid on us flying from Portland, Or to Budapest ( 39 hours ), the trip was fabulous, all of the details were handled carefully in advance, and the 4 couples loved their rooms, the meals, and especially the Avalon Tour Director, Katalin, who was very responsive to our frequent needs ( we are 4 cigar smokers who were accommodated on the outside top deck with courtesy and understanding ).Each day there were side trips, which required carefully reading to make certain they were appropriate to one's curiosity, and both Vienna and Nuremberg, as well as the free-sausage city of Rothenberg were extremely interesting. The 4 days in Berlin, after the river trip, were very worthwhile, and Edgewood arranged private tours so we could specify exactly what we wanted to see, hear, and photograph. And, of course, the Sofitel Hotel Valerie picked in East Berlin was perfect, with an exceptional breakfast, free internet, and perfect A/C ( weather was in the 90's ) . On a trip of 17 days, with 4 couples, each of whom has different ideas, and very specific wants, there is no substitute for having an experienced, meticulous Travel Agency putting it together and applying their knowledge of the locations and the accommodations. I would never go outside the US without making all the plans through Valerie/Edgewood Travel.
Graham
Rating Date 04/19/16
Very Satisfied *****
Review
I have been a client of Edgewood Travel for approximately 8 years now, and I can not say enough good things about Valerie, the owner of the agency, Anne Marie, Rose and the entire staff.
Valerie and her teammates have cheerfully and intricately planned luxurious fairly simple domestic trips and much more intricate elegant foreign trips including an African safari. I am anal-retentive and like, and need, all my ducks in a row, including not only transportation (air, rail, helicopters, & cars) and hotels, but tours (usually private) and restaurants, etc.
I also frequently alter my plans midtrip and either extend them (sometimes more than once) or shorten them. She and her staff are always very eager to assist me in any way that I wish and someone in her office, usually she, is available 24/7 on an emergency line.
The small fees her office charges have been more than covered by the efforts, knowledge and ability only a seasoned and enthusiastic travel agent can provide.
Edgewood Travel has arranged countless free or low cost hotel and airline upgrades, spoken to airlines and hotels directly to persuade them to make accommodations that they would never do for me, as a private traveler, when I’ve wanted to alter my trip and change reservations that they would ordinarily charge me change fees for, or more likely, insist I pay all charges as originally reserved.
Many people feel these days that with the internet, a travel agent is not needed.
An accountant handles my taxes, a lawyer my legal issues, a mechanic my car repairs. Why? Because that’s what they do 5 days a weeks, 52 weeks a year.
To me, that just makes sense.
Thank you Valerie and and a big thank you to your team.
Frank
Valerie,
We are looking forward to our time in France and Scotland this Summer. Thanks to Rose we are all set, I cannot say enough about how wonderful Rose is and how we love working with her!
Mary
Meredith...I can't begin to tell you how I and my fellow SBF Board members appreciate the 24/7 sprint you and your associates put in last week. Truly, the 7th Festival would not have come off without your heroic efforts on our behalf. The authors were grateful, the thousands of guests were ecstatic and the Festival went on to applause and kudos. |
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Meredith--Just wanted to grab the opportunity to say thanks once more for saving the day last Friday and getting me to where I needed to go. I salute your creative problem-solving and wish you less crazy days and far fewer airline complications. ~Gratefully, Wally Lamb
Dear Valerie & Jim,
Thank you very much for a great trip to Australia. We thought everything went well and was well planned. The whole group was a lot of fun.
Our trip back went well, no hiccups.
Thanks, Ralph & Barbara
Susan,
We would just like to Thank You for the great service you always provide along with Edgewood Travel. We have been a customer for many years and always been pleased with the caring, professional, quality you provide!! Every detail is checked and re-checked.
The Ritz Carlton San Juan was excellent, service was outstanding. It was expensive but we knew that before we left. The meals we had at the Hotel were good. Il Mulino New York was outstanding.
The pool, and garden area were beautiful, we spent a lot of time there relaxing rather than our normal touring, and running around everywhere!! The view from the room was beautiful.
AGAIN, thanks so much for all you do. You are greatly appreciated by both of us.
I appreciate your patience in all the questions Neil has as well.
Best Regards,
Janet
Dear Valerie,
I am writing to tell you how amazing Meredith Rothouse has been. We had booked a hotel in Philly on our own and the hotel lost one of our reservations which was going to cost us an extra $200 a night. I called Meredith in a panic, and within a half hour she booked us in a better hotel, at a better rate, and we were just thrilled to know that now when we arrive in Philly we will have zero problems and be able to fully enjoy our vacation.
With Gratitude,
Dr. Steven & Anna Berwitz
Dear Meredith,
Just a little note to thank you for all your attention and assistance in the planning of our extraordinary trip to Spain and France. Your expertise was evident in the accommodations you arranged for us and the itinerary you planned for us as well.
It was a trip we will not forget anytime soon. We ate, drank and toured our way through Spain and France and created great memories.
Wishing you a joyous holiday and happy New Year.
Fondly, Debbie and David Kravitz
Dear Valerie,
What a marvelous trip we are having in Tuscany. It has prolonged our summer.
We enjoyed Lucca & Porte dei Marni the most – Deb, especially the shopping in both!
Thanks Val, for all your work – we don’t want to return.
Ciao – Frank & Deborah
Dear Valerie,
All of us were very happy with the travel plans and service your company provided for our Christmas ski trip. Our accommodations were outstanding, as well as perfect for our three generation family of eight. We all agreed that we would return to the very same place – no regrets or complaints.
Gilbert, Rogers and I were most appreciative of your onboard assistance and expertise in arranging another flight to Savannah. Your definitely are an experienced travel professional.
The entire trip was a great memory which is just what I wanted to achieve. It was a pleasure working with you and Brenda. Thank you for making our travel plans easy and time-saving.
Sincerely,
Jane
Dear Valerie,
I hope your trip was as memorable as ours. Tauck did a first class job in all respects. Will fill you in when you have a chance. Brochure didn't mention two protests!
Thanks for arranging a most memorable trip.
Linda & Al Torpie
I want to thank you for all the help you gave us. We had a great time.
All of your tours turned out to be good. We were a bit disappointed in
the Holland- American tours after taking the tours that you arranged in
Rome. Hotel was clean and very quiet. They gave us a suite with two rooms and it worked out nicely. We had bit of a problem getting breakfast the morning that we took the 14 hour tour down to the Almalfi coast. The hotel staff just would not give us one crumb until 7:00 and our tour left the hotel at 6:45 a.m. and did not stop for lunch until 2:30 p.m. They had all the food out for the buffet by 6:30 but would not let us touch it. It seemed unreasonable to me. The tour that day turned out to be one of the most interesting as well as entertaining....made some new friends!
All of the transportation that you arranged where on time and very very
nice. Our suite on the ship was big and the balcony was huge.
Unfortunately that novo virus or whatever it is called hit on the third
day and we had a few stressful days with an overworked crew and nervous passengers. It all worked out and a day in Maderia made us forget all about it. Again I want to thank you for all that you did. You will be hearing from us again.
Hi Valerie,
Just returned home yesterday evening after an incredible journey. Wow! You're the best. We were met with fireworks on the Ataturk Bridge in Istanbul on the evening of our arrival. It was spectacular (Turkey's Independence Day). No problems whatsoever. Ordered a taxi through the Athens Gate Hotel to go to the airport. It was 60 Euro. I did not give him a penny more. He drove extremely fast on the freeway (over 90 miles). What a view from Athens Gate Hotel! Thanks again for your help and thank you very much for the $100 on board credit on Royal Caribbean.
Lise
Dear Susan,
We just can't thank you enough for the thought and planning you put into our wonderful 40th anniversary cruise. Not only did you recommend some wonderful things to do, you actually did them (the week prior to our cruise) and gave us "primary source" pointers! We were well-prepared for everything.
We thought the ship was quite lovely. Our stateroom could not have been any more perfect--I really mean that. We were located not too far from the stairs, in a quiet location, the perfect level (9), the balcony--it was perfect. We had a delightful steward named Jonathan. He was like clockwork twice a day!
The bartender in the solarium had lived in Georgia, so we had a delightful conversation one morning. She was just delightful.
Our dinner companions turned out to be fun, social, fun to hang out with after dinner! Both of one of the couples were our ages, and the wife is a gifted resource teacher like I am!! Go figure!
The bottle of red wine we "found" in our stateroom upon returning from Rockland, ME, about 3:00 in the afternoon was a welcomed sight. We enjoyed every sip!!! Thank you so much for that. It was really good wine!
The "team" who waited on us seemed to delight in singing Happy Anniversary (with accents) as they brought cake for us after dinner on Sunday night! We did not expect that in any way!! It was fun, I have to admit. One of the couples at our table was celebrating their 20th anniversary. I guess they did not have a travel agent who was on top of things, because they did not have the same "celebration."
One other thing.....Bobby and I finished 2nd in the twisting contest. Don't ask me how. There were about 35 couples on the floor. Three were selected to compete in the finals! Our dinner companions were there to cheer us on. It was so much fun, really. We won a T-shirt!!
I apologize for being so tardy in my expression of thanks to you. I wanted to CC your boss, but I can't find any documentation with her name on it. Would you please forward this email to her with my apologies?
Again, Susan, thank you for everything. You were so incredibly thorough in your booking and arrangements for this cruise. We look forward to a time when we can engage your services again.
Sincerely,
Fran and Bobby
Our vacation was perfect--and very uneventful, which means everything went very smoothly. Thanks for making all the plans for us.
We loved the Majestic Hotel--perfect location and great service. A beautiful room with a balcony. We enjoyed the Champagne and goodies sent to us. Loved Barcelona--it rained 2 days but even that was not so bad.
Cruise was great--Celebrity Line was good--very friendly staff and nice accommodations. Thanks for the special meal you gave us on the ship. It was a very upscale experience and the food was wonderful.
We loved the little hotel in Paris, too. That staff was the best--so helpful and friendly. Rained in Paris one day as well. Other than that, the whole trip was very special. We really appreciate all your efforts to make it just right.
Phyllis
Dear Valerie:
We can't thank you enough for planning a trip of a lifetime! We will cherish those special memories forever. Thanks again for everything. Love, the Nowells.
Dear Susan & Edgewood Travel,
A short note to thank you for our "on board ships" which we immediately applied to a wine package for dinnner.
We loved every moment of the 14 day Bordeaux cruise aboard the H.A. Prinsendam and our pre-cruise days in Rome. From start to finish it was phenomenal. Even with the much anticipated trip to Bilbao having to be aborted due to traffic issues - well, that's just an excuse to plan another trip to Spain!
Though we had visited many of the ports of call previously, we saw them through fresh eyes and with expert guides. We are still humming "Bluebirds Over the White Cliffs of Dover" and remembering fondly days spent exploring some of Europe's loveliest sites.
Again our thanks for your help, attention to details and thoughtful bon voyage.
Lynn & Jay
Dear Valerie,
We have just returned from our wonderful honeymoon cruise to the Maritime Provinces of Canada and Quebec City. We had an absolutely lovely time. Everything went perfectly. Thank you so much for the care you took in making all the arrangements.
We also want to thank you for arranging the dinner at Ocean Liners restaurant on the ship as well as gifts of champagne and wine at the Kimberly Hotel. We enjoyed all with great pleasure.
Our whole experience will be one to remember always. Warm regards, Jim & Betty
Dear Valerie,
What a lovely surprise awaited us when we arrived at the Banff Springs Hotel. A delicious tin of cookies and candies. Thank you so much for your thoughtfulness.
Our trip with Tauck to the Canadian Rockies was wonderful. We understand from our tour director that this week was the most beautiful of the entire year for the Canadian Rockies. We had 80 degree weather, blue skies and no rain... I'm sure you arranged that !!
We look forward to working with you again. Thank You.
Sincerely,
Carea & Bill Wurst
Dear Valerie:
Just want you to know how very pleased I have been with all the wonderful professional help Susan has shown our family. She planned a memorable vacation and then was kind enough to help me with our insurance claim. You have a fantastic staff.
Sincerely,
Mary Carter
Hi Rose,
Thank you so much for your follow up e-mail. This is why I like using a travel agent-because someone cares. :)
Patrick returned yesterday at 3 pm, as opposed to 7 am. The thunderstorms in the Atlanta and Chicago areas played havoc on flight schedules. The agents who rebooked him found it difficult at times because of two separate reservations and inability to transfer him to different airlines. Patrick is such a trooper. He calculated that he spend 46 hours in West Virginia and 50 hours in travel-there and back. He had some good stories from his time on airplanes and in airports.
Greenbrier reservations worked fabulously. And Patrick says Thank You for the Golf Balls that were in his room upon arrival.
Thanks for all your help in getting us all the airline and hotel reservations with such late notice, Rose!
Have a good week!
Zoya
Meredith...I can't begin to tell you how I and my fellow SBF Board members appreciate the 24/7 sprint you and your associates put in last week. Truly, the 7th Festival would not have come off without your heroic efforts on our behalf. The authors were grateful, the thousands of guests were ecstatic and the Festival went on to applause and kudos.
Thank you for all that you did...ahead, during and in cleanup to serve us...You are awesome travel partners!
Ann
